NOTE. The March 11 outage window has been postponed. However, There will be a brief outage for maintenance upgrade Sunday morning from 7:00 AM - 9:00 AM.
Note: REDCap on Sunday morning March 12 will be upgraded from v13.3.4 to v13.4.0.
Thank you very much for your patience.
REDCap System Administration
Required Training: Existing and new users must complete the following training- "REDCap: Best Practices for Maintaining HIPAA Compliance and Protecting Personal Health Information (PHI)" This is now required. Please make sure you are logged into Knowledge Link to access the training module. The training covers practical ways to make sure any PHI entered into the tool is secure, access is limited, and inappropriate exporting is prevented.
As of July 18th, REDCap users that did not complete training would have lost access. Account reactivations may take up to 7 business days. Please reach email PSOM REDCap Support for help with access.
REDCap Authentication: In 2019, PMACS migrated from table based (local REDCap account) accounts to LDAP/AD. As a result, you can only login with your PMACS account. Any users who have not yet requested a Pennkey with PMACS credentials must do so immediately to maintain an active REDCap account. Also, please note that group and secondary accounts are no longer supported.
Courtesy Accounts: Courtesy Pennkey Affiliations expire one year after creation. Prior to deactivation, the owners of such accounts will receive email notification. Please note this is NOT SPAM. If you still require your Courtesy Account, please do NOT delete this email but respond to it as instructed.
REDCap Monthly Upgrades: REDCap is upgraded each month in order to provide the user community with the latest features and bug fixes. These upgrades are always publicized in advance. Users are strongly urged to clear their web browser's cache following each upgrade in order to guarantee the most current installed release. Since this process differs from browser to browser, if you don't know how to do this, please contact your Local Support Provider.
PASSWORDS and ACCOUNTS If you need a new account created or are unable to log into your REDCap account, please submit a KACE ticket to PSOM REDCap Support. If you have set up your PMACS account security questions and need to reset your PMACS account, please go to PMACS Password Reset.
IMPORTANT NOTE REDCap at Penn Medicine is not a 21 CFR Part 11 compliant system.
SUPPORT Please address any technical issues to the REDCap Support Team.
Please log in with your user name and password. If you are having trouble logging in, please contact PSOM REDCap Support.
REDCap is a secure web platform for building and managing online databases and surveys. REDCap's streamlined process for rapidly creating and designing projects offers a vast array of tools that can be tailored to virtually any data collection strategy.
REDCap provides automated export procedures for seamless data downloads to Excel and common statistical packages (SPSS, SAS, Stata, R), as well as a built-in project calendar, a scheduling module, ad hoc reporting tools, and advanced features, such as branching logic, file uploading, and calculated fields.
Learn more about REDCap by watching a
brief summary video (4 min).
If you would like to view other quick video tutorials of REDCap in action and an overview of its features, please see the
NOTICE: If you are collecting data for the purposes of human subjects research, review and approval of the project is required by your Institutional Review Board.
If you require assistance or have any questions about REDCap, please contact PSOM REDCap Support.
For non-password related questions or issues, please send details to
Thank you in advance for your feedback.
Build online surveys and databases quickly and securely in your browser - Create and design your project using a secure login from any device. No extra software required. Access from anywhere, at any time.
Fast and flexible - Go from project creation to starting data collection in less than one day. Customizations and changes are possible any time, even after data collection has begun.
Advanced instrument design features - Auto-validation, calculated fields, file uploading, branching/skip logic, and survey stop actions.
Diverse and flexible survey distribution options - Use a list of email addresses or phone numbers for your survey respondents and automatically contact them with personalized messages, and track who has responded. Or create a simple link for an anonymous survey for mass email mailings, to post on a website, or print on a flyer.
Data quality - Use field validation, branching/skip logic, and Missing Data Codes to improve and protect data quality during data entry. Open data queries to automatically identify and resolve discrepancies and other issues real-time.
Custom reporting - Create custom searches for generating reports to view aggregate data. Identify trends with built-in basic statistics and charts.
Export data to common analysis packages - Export your data as a PDF or as CSV data for easy analysis in SAS, Stata, R, SPSS, or Microsoft Excel.
Secure file storage and sharing - Upload and share any type of file with anyone in the world through the File Repository feature or Send-It tool. Also works with exports and other built-in file uploading features.
Data-based triggers and alerts - Send real-time alerts and notifications to your team or other stakeholders via email, text, or phone based on certain data being entered or specific questions having a particular answer.
Connect to other resources - Use built-in features (API) to move data to/from your project. Build your own custom software development features to connect your project to other systems.